Finding trustworthy and reliable computer repair and services isn’t always easy. Sometimes it’s hit or miss and you end up with subpar service in the meantime. So, when you’ve finally found the perfect one with friendly technicians that really know their stuff, it’s natural to want to tell everyone.
Did you know? 83% of happy customers want to refer a product or service but only 29% of them actually do. (Texas Tech University)
What’s stopping them? In many cases it’s just life. You keep meaning to fill out that Google review, but just haven’t found the time. Or you think your Managed Service Provider is the best thing since sliced bread but aren’t sure how to refer them.
We are so thankful to our clients in Castle Rock, CO for referring Clockwork Networks to their friends, family, and colleagues. It means a lot to us and we work hard to make sure earn that love daily.
82% of Americans seek out referrals from friends and family.
You may be thinking, “Why would anyone care that I just found the best computer repair shop on the planet?” But, you may be surprised how many people would really appreciate that information.
Here are a few enlightening stats from a Nielsen’s Harris Poll:
- 82% of Americans ask friends and family for referrals
- 67% of people are more likely to try something after friends/family shared it via social media or email
- 92% of 18-34 year-olds ask friends and family for recommendations
6 Fantastic (and Easy!) Ways to Make a Computer Shop Referral
Making a referral is a wonderful way to thank a business for treating you right. If you have just a few minutes, it’s simple to spread the word about your favorite computer repair shop and Managed Service Provider. Today’s technology has made it easier than ever.
- Social Media Networks
Social media has made it possible to keep up with old high school friends and your family that may live across the country. It’s also a great way to tell people about a great business you’ve just found.
Just take a selfie with that computer tech that saved your laptop after a fall and share the happy moment. There may be several social media friends out there who’ve been looking for that same type of expert.
Common networks to use are:
- Twitter (look for their @name on twitter to add!)
- Google Business Listings
You know how when you search for a company on Google a handy little area appears on the right side of the window with all their information? (Here’s what ours looks like) Those are Google’s business listings and they’re always a great way to make a referral and give a review.
Just scroll to the bottom of the listing and you’ll find a link to give a review and even add a photo if you like.
- Word of Mouth
Just talking about your great experience with an urgent computer repair or an IT tech that helped you out with a wireless network is still one of the best ways to make referrals.
When you tell your story, you’ll often find that friends, family, and colleagues are thrilled to know that information! They could’ve been searching for the right IT partner for their small business or just to help them manage a home office.
Bonus: If you happen to be on the shy side at gatherings, talking about a recent great experience with a computer shop also gives you a popular conversation topic to break the ice.
Yelp has over 145 million unique visitors per month. That’s a lot of people looking for and making company reviews. It is one of the top search results when looking for reviews on a particular business and it’s a great place to make a referral for a business you love working with.
Just be careful, we’ve heard Yelp can be addictive!
- Community Events/Meetings
If you’re a member of the Rotary Club, local Chamber of Commerce, Junior League, or another community organization, this is a perfect place to refer companies that have helped your business and that could help your colleagues.
Sharing the name of a top IT support company could be just what another fellow local business owner needed to help their own business grow, and they’ll thank you for the recommendation.
- Better Business Bureau
Many people make comments on a company’s page at the Better Business Bureau (BBB) when they have an issue, but you can also make positive referrals there as well.
It’s one of the “go to” places that companies check before they begin working with a vendor or Managed Service Provider for their IT needs, so they’ll be thankful for your insight on a particularly great company.
We’d Love to Earn Your Referral!
Clockwork Networks calls Castle Rock home and we enjoy our life-long relationships with local businesses. If you haven’t tried us before, give us a call the next time you need some IT work, 303-588-9019, we’d really like to meet you.