Your main office computer has crashed and it needs to get fixed fast. You open your browser and start searching computer repair in your town. But now you’re faced with a common choice, do you go with one of the big box stores or choose a local computer repair business?
While you might be led to think that the name recognition of “Geeks & Geniuses” at a big box store means you’ll get better service, that’s not usually the case. Bigger isn’t necessarily better when it comes to computer repairs and IT support from a Managed Service Provider.
Our Business Support Team at Clockwork Networks has had several customers in Castle Rock, CO come to us after being disappointed with the service at large retailers. They felt “boxed in” to cookie-cutter solutions that were designed more for home consumers than business customers.
2 to 4-hour wait times for support at Apple Stores Have Customers Complaining. (Business Insider)
If you have an older iMac that’s 6 or 7 years old, you’re going to have to get it fixed elsewhere because Apple Stores are more interested in selling new computers and don’t work on older systems.
And just how well-trained are the technicians at large retailers like Best Buy? You may be surprised to know that a former Geek Squad Geek was interviewed by Consumerist and admitted the technicians there lacked basic troubleshooting skills.
Which Type of IT Support Should You Choose: Local or Big Box?
Technology has become the beating heart of just about every type of business, and when it’s not working, your company takes a hit financially.
Let’s get into the pros and cons of both types of IT support and repair services so you can choose the best one for your company’s needs. We’ll start with the big box stores.
Pros and Cons of Big Box Stores
“Big Box” is used as a term to describe large retail chain stores. In the computer industry Apple and Best Buy are the most well-known. They’re not all bad of course, they became big for a reason. We’ll go over the plusses and minuses below.
- Name recognition
- Can use the same store in several cities
- Sometimes have rewards programs
- Technicians are not always well trained
- Long wait times for service
- Won’t always work on older systems
- Staff turnover (you’re not always working with the same person)
- Geared more for home customers than business
- Might not have expertise in compliance (HIPAA & PCI)
- They’re often trained to upsell you
Pros and Cons of Local Computer Repair Businesses
Local computer repair shops and Managed Service Providers are typically smaller in scale but have more expertise. As an example, Clockwork Networks has been a mainstay in the Castle Rock area for decades and we have over 20 years of corporate IT experience.
- Expertise in IT (For most, computers & IT are their passion)
- Often have excellent customer service
- Experience working with local businesses
- Many are familiar with compliance needs (HIPAA & PCI)
- Support their local communities
- They’re not trying to sell you their products, just earn your business
- Usually only have one location
- Some are more focused on business customers than others
Why Local Computer Repair and IT Service Shops Are a Great Choice for Companies
Your company is unique and so are your computer support needs. When you work with a local computer support company, you get the personalized service that you can’t find at the big box stores.
Here are some of the reasons that smaller, local computer support is an excellent choice for your company IT needs.
Turnover rates tend to be high at the big box stores, not so at local computer shops. If you’re expanding a Wi-Fi network that you had installed 5 years ago, if you work with a local business, chances are they’ll remembering installing it and know exactly what you need for the expansion. If you go with a big box store, it’s doubtful you’ll have a technician familiar with the original installation.
More Repair Options
If your computer is too “vintage” a big box store won’t touch it. But a local shop has most likely worked on hundreds of that type of device over the years and have no problem sourcing parts for and working on older systems.
Managed Services Flexibility
Big box stores tend to have few ongoing IT services plans and if you don’t want what they have, too bad. Local computer businesses are happy to tailor their ongoing support services to your company’s needs, giving you more flexibility to choose a support plan that fits your budget and growth.
They’ll Be There For You… for Years
Do you remember Circuit City? Before their doors closed forever, they also offered IT support. What happens if that big box store closes? You’re out of luck.
Local businesses that provide computer repair and IT services tend to be there for years, decades even. They are members of the community and if you work with them, you have a much better chance at having a life-long IT partner that works side-by-side with your company through the years as a trusted partner.
Are You in the Castle Rock, Colorado Area and Looking for Computer or IT Help?
Please give us a call and let us show you what a great choice local computer businesses can be for your company. Whether you need a one-time fix or ongoing computer maintenance and support, we can do all that and more. We’d love to introduce ourselves, give us a call at 303-588-9019.