Finding a good, trustworthy IT company for computer repair and managed tech services can be a daunting task. It’s like finding the right mechanic for your car, you want someone that knows what they’re doing and doesn’t charge you exorbitant rates.
Going through a Google search of Managed Service Providers and computer businesses in your area can be time consuming, and it’s hard to know which one would be the best fit for your company’s needs.
Clockwork Networks is proud to be a trusted IT provider to multiple businesses in the Castle Rock, CO area and we have some excellent tips to help make your search for that perfect tech and computer repair company successful.
Using an outside IT company can cut business costs by 30%.
Businesses rely on IT service partners for multiple technology needs because it makes sense for their bottom line. Working with a great Managed Service Provider means they can focus on their core business while technology powers their growth.
But you have to find them first!
5 Tips for Finding Your Perfect Tech Geeks
While websites can give you a little insight into the type of work a computer repair and IT services companies does, it can’t give you the whole picture. Do they deliver on time? Back up their work? Provide proactive help planning business networks?
You need to get a little more background than just their online presence before entrusting your vital computer system and network to a new IT company.
Why do businesses in Castle Rock, Colorado choose to work with the Clockwork Networks Tech Team? Besides our winning smiles, it’s because we check all the boxes when it comes to expert support they can rely on.
Here are the 5 top things to look for in an IT provider:
- Look for reviews on sites other than their own
- Are they active in the community?
- Do they have applicable references?
- Do they regularly attend conferences?
- How to they differentiate themselves from others?
Now, let’s drill down into how each of these will help locate a great technology partner.
- Look for Reviews on Sites Other Than Their Own
There’s nothing wrong with looking over the reviews on a computer repair company’s website, it can give you valuable insight into the types of customers they work with and what they say about them. But, of course no business of any type is going to put negative reviews up on their own website, so you might not be getting the full picture.
Look beyond the reviews on their site and search out some on popular review websites to gain more insight into how people and businesses in Castle Rock or any other area feel about their work.
Here are a few you can search:
- Angie’s List
- Better Business Bureau
- Google Business Listing
- Are They Active in the Community?
This may not be an obvious question to ask about an IT Managed Service Provider, but it’s a great way to find the best ones. Companies engaged in their local community show a commitment to the people that live and work there.
If you see your local IT provider at a charity event or civic roundtable, it’s a level of commitment to making the world a better place that also translates into the work they do every day with their customers.
Clockwork Network’s owner, Mike Wise, has been a proud leader in the Castle Rock community since 2003, and loves the ability to interact with local business people on another level. We feel it’s just natural to get out there and work with your neighbors to make your town better.
- Do They Have Applicable References?
If you need your company’s server set up and connected wirelessly to all your computers, a reference for a virus removal job, might not quite win you over. Good IT companies have multiple references from a variety of job types and industries.
Look for computer repair and service businesses that can show they’ve either worked in your industry or in similar ones. You also want to make sure they can meet your technology needs. If your office is all Apple computers, you don’t want a Windows only company.
And if you are subject to HIPAA or PCI compliance, knowing they’ve helped other companies with their compliance needs gives a good level of confidence that you can trust them help you too.
- Do They Regularly Attend Conferences?
The best tech support companies are always learning and keeping up to date with the latest technology. How can your technology help you stay a step ahead of your competition if your IT company is a step behind?
Software, operating systems, and mobile device capabilities are constantly being updated and we know that attending regular tech conferences and developer events is vital to serving our customers with the most progressive solutions.
If a computer support company is regularly educating themselves, that’s a good sign they’ll know what they’re doing no matter what type of system you have.
- How Do They Differentiate Themselves from Others?
There are ways that companies in any field can differentiate themselves from others providing the same products and services. The same is true of computer repair and service providers.
Do they guarantee fast repair services? Have tailored pricing on their managed service plans instead of taking a “one size fits all” approach?
Look for companies that have that little something “special” that speaks to your needs and makes them memorable. Companies that make an effort to differentiate themselves, truly care about what they do and doing it better than anyone else.
Looking for a Perfect IT Partner in the Castle Rock Area?
We’d love to earn your business and, more importantly, your trust. Whether you need a fast expert repair done or guidance expanding a company network, we can help! Call us today at 303-588-9019.